Shipping policy

SHIPPING POLICY

Processing Time

All orders are processed within 1-3 business days from our warehouse. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Methods and Carriers

Orders may be shipped through FedEx, UPS, or Canada Post. The carrier used for an order may vary depending on the delivery location, service availability, and shipping method selected.

Signature Requirements

For delivery security, the carrier may take a delivery photo and/or require a signature to confirm delivery. Where a signature is required, delivery will be subject to the applicable carrier's delivery procedures and requirements.

Shipping Times

Estimated delivery times vary depending on your location and selected shipping method. The delivery estimates below apply after your order has completed processing, shipped, and left our facility:

• Ontario & Quebec: 1 - 4 Business Days

• Manitoba & Saskatchewan: 3 - 6 Business Days

• Alberta & British Columbia: 4 - 7 Business Days

• Atlantic Canada: 4 - 8 Business Days

• YT, NT, NU & Remote Areas: 7 - 14 Business Days

Please note that delivery times are estimates and may vary due to carrier delays, peak seasons, and delivery location. Saturdays and Sundays are not considered business days for the purposes of these estimates.

Rural and remote locations may require additional delivery time. Canadian rural addresses and PO Box addresses may be required to ship via Canada Post where other carriers cannot service the address.

Please ensure any apartment, unit, buzzer, or other access information required for delivery is included in your shipping address before completing your order.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order value. Certain regions may qualify for free shipping once a minimum order value is reached.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear after the shipment confirmation.

Shipping Address

Please ensure your shipping address is correct and complete before completing your order. We are not responsible for packages delivered to incorrectly provided addresses.

Multiple orders shipping to the same address on the same shipping day may be combined into a single shipment where operationally appropriate.

Lost, Delayed, or Misdelivered Packages

If your package appears delayed, lost in transit, or misdelivered, please contact our support team and we will assist you in resolving the issue with the carrier.

Please note, you have 15 days from the delivery scan to open an insurance claim if needed. Any claims for items not received (whether lost in transit, misdelivered or stolen) will not be eligible for reimbursement and will NOT be covered if reported past this 15 day window.

Any shipping claim, reimbursement, return, refund, or exchange remains subject to the applicable terms of our Refund Policy and Terms of Service.

We do not assume liability for nondelivery, partial delivery, delay, loss or damage to goods in transit due to conditions beyond our control. We reserve the right to refute any liability where Buyer or Buyer's agent, without Seller's knowledge, ships merchandise to a destination other than the one stated in the invoice.

Freight Forwarding

If you are using an intermediary freight forwarding shipping company, any applicable shipping insurance or protection is void and any claims should be directed to your forwarder for resolution in accordance to your private shipping contract and arrangement with them.

Contact

If you have any questions about shipping, please contact our support team at  sales at acegiftsplus.ca  and we will be happy to assist you.