Shipping / Refunds / Online Shopping
In-Store Shopping
We are currently moving from our 365 Spadina location to a new location in Scarborough. Kindly excuse us while we relocate. Please check back late May for a new address update. But, rest assured, we'll make your online purchase as easy and as comfortable as if you were in-store. (Plus we're shipping for FREE anywhere in Ontario!)
Secure Online Shopping
100% Genuine Products - We don't play around with our reputation
We understand that in the on-line shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, we have takes it serious. We're veterans in our industry and proud to showcase a 100% authenticity guarantee. We welcome you to visit online forums and blogs describing the consumer experience or simply visit and join our Facebook community with a growing number of followers, who attest to the quality of our service and originality of our products. Moreover, we have worry-free 14-day Refund Policy. If you ever feel your purchase isn't on par with the excellence it deserves to be just let us know and we will do what we can to satisfy your expectations. Your satisfaction is our utmost priority and when you buy with Ace, you can buy with confidence.
100% Secure On-line Experience - We're serious when it comes to security
Although you are always welcome to pay in-store, you can now safely place your order online. We partner with Shopify and Paypal to bring you a secure and safe shopping experience. Our entire website is PCI compliant and SSL certified, meaning we use some of the world's leading advanced data encryption to protect you and make your online experience a safe one.Attention fraudsters: We have an industry leading risk department that approves each order. Please don't waste our time nor yours trying to engage in any type of fraudulent activity.
Shipping & Refund Policy
All of our products are 100% authentic, guaranteed. We do not sell knock-offs nor imitations.
Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after. If for any reason our customer service fails to meet your expectations, contact us and we will do what we can to make you happy.
Shipping Cost + Time
We are pleased to announce our partnership with CanadaPost, allowing us to serve you better and optimize your online warehouse sale shopping experience. The below schedule outlines delivery time and cost for shipping.
- Ontario - FREE, delivered within 2 business days
- All other provinces, $10, delivered within 5 business days, excl. rural areas and NT/NU/Yukon, which my take up to 14 business days
- Group Buying (5pc+)- FREE
For a limited time only, group buying (buying 5 item SKUS or more) make you eligible for FREE SHIPPING!
...Its just another way Ace GiftsPlus has made your smart fragrance shopping even easier!
Delivery AttemptsCanada Post will make 1 delivery attempt to residential addresses. If you are not home, a notice will be left at your door and you must arrange to pickup the parcel at a local post office, as specified on the notice. If a failed delivery attempt is made, you must pickup the parcel at the post office within 10 business days.
Rest free, 80% of the time, the local post office is located within 2km from your home residence.
If your parcel is not picked up within 10 days, it will be returned to Ace Gifts Plus. We will at that time refund your purchase LESS the shipping cost.
"My Order Hasn't Reached"You will receive your shipment between 1-6 business days(excl. NT, NU, NS) of placing your order. If you do not receive your order by 6 business days, please send us an email, and we will investigate further. A tracking number will be emailed to you upon order fulfilment.
In the unlikely event your product is not in stock, we will send you an email advising of the delay in shipping. At that point, you can specify if it is okay to wait for the order or if you would like to cancel instead at no cost.
Refund Policy
Returns/Exchanges
Our online sales policy lasts 14 days from date of purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a full refund return, your item must be unused, unopened and in the same condition that you received it.* It must also be in the original packaging and contents unmodified. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. You, the customer are responsible for shipping costs for returns.
*Note: per our authenticity guarantee, if you claim the product is not on par with your expectations with respect to quality after opening the package, we will i) initiate a full no-cost-to-you return ii) send the returned product for testing or back to the manufacture for examination iii) either exchange the product or issue a full refund
Attention fraudsters: We know our product. If you try to return a fake product that was purchased elsewhere, we will know and on receipt of the product, will initiate a legal process if we find the returned product was not purchased from Ace Gifts Plus.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item returned which is not in its original condition, is damaged or missing parts for reasons not due to our error (i.e. exclusive of the authenticity guarantee) will be subject to 20% restocking fee.
- Any item that is returned more than 14 days after delivery will not be refunded.
- Any item returned by the courier company after failed delivery attempts will be refunded less shipping cost.
- Any item for whom the billing address provided was incorrectly will be charged a 20% restocking fee.
You may visit us in-store as well for any returns/exchanges.
Questions/Concerns/Feedback
If for any reason you are unhappy with the level of service you receive, we urge you to email us at [email protected] and our super team will do what we can to make you happy.
Any questions/concerns/feedback are welcomed and encouraged!
Thank you for shopping at Ace Gifts Plus, we are what you've been looking for!
